Privacy Policy
Our policy aims to be customer friendly. We as an organisation are open about the information we collect, and the policies around it. We aim to be as transparent as possible about the information we collect, as well as how it is collected and used.
How we collect personal information identifies an individual until their visa application process is completed and the outcome is determined.
By using our website, you agree to the Privacy Policy we have and all its terms and conditions. We maintain peak standards in the industry to make sure your information is protected and is neither shared nor sold to any 3rd party.
What Personal Information Do We Collect?
At the time of application lodgement, we have to collect the following information:
- Information that the biography page of your passport contains
- Information such as your age, spouse, parents and other family details
- Photograph of your face
- Scanned copy of your passport
- Information related to your medical procedure, if you apply for a medical visa
- Information about the Indian organisation being visited, if you apply for a business visa
- A reference in your home country
- Your date of arrival in India and the purpose of your visit
- Certain personal data
You offer us this information so that your Visa application can be processed successfully. The Immigration officers appointed by the Government of India need this information to conduct background checks so that a decision can be made on your Visa to India. This also depends on the Indian Visa Type you apply for.
Remember that the decision of your application is at the sole discretion of the relevant authorities and the Government of India. Neither we nor any intermediary party can intervene or make any promises regarding the outcome of your India Visa Application.
When you as an applicant provide any information on this website or the Indian Visa Application Form, such information is stored in secure, encrypted databases and data centres. These are maintained up to the highest standards. We make all efforts to stick to the latest and best practices of the industry, to protect the information you provide us.
We collect certain personally identifiable information from you which we treat in the strictest confidence. We also consider this information to be very sensitive.
Such information includes your criminal background, your first name, middle name, family name, parents’ name, marital status, spouse details, face photograph, scanned copy of passport, a reference in your home country and one in India.
In addition, details of your travel, dates of arrival and departure from India, your gender, ethnicity, port of arrival in India and other incidental information can be required by the Immigration Officers of the Government of India.
We shall ask you for these after you have completed applying for the Indian Visa Online on this website.
Compulsory Document Requirement
We can ask for the following documents under the direction of the Government of India with the sole aim to help you receive an approved Indian Visa. Such documentation is a must to ensure the successful approval of your Indian Visa Application.
We may require and request documentation, but are not limited to the following:
- An ordinary passport or travel document
- Photo ID
- Resident card
- Proof of date of birth like birth certificate
- Visiting card or letter of invitation
- Proof of funds
- Police certificate for loss of your passport and any parental authority letters.
This documentation is requested to ensure a convenient journey to India.
The Government of India requires information such as these so that your application for an Indian e-Visa can be decided, through a well-informed decision-making process. And that ensures you are not turned back at the time you board or when it’s time for your entry into India.
Business Analytics
We reserve the right to use information that relates to our online analytics platform which is information like the browser being used by you. This helps us provide the best quality of services for the most commonly used browsers, and the location you apply from so that we can tailor our content for our audience accordingly. Also, information on the type of device you use is collected to inform our technology strategy policy.
Other information such as those relating to your operating system is collected to improve our website and IP address. This also helps us prevent malicious activities and denial of service.
Our clients are at the centre of our analytics policy, hence an improved user experience can be offered on the Indian e Visa website.
How Is This Collected Personal Information Utilized?
The personal information that we mention in this privacy policy for Indian Visa Application Form will be utilised in the following ways, but not limited to:
Processing of Indian Visa Application
The primary objective of collecting this information is the successful processing of your Indian Visa Application. We share the information with the relevant Official Indian Government authorities so that they can make a decision and finalize an outcome for your Indian Visa Application.
The authorities of the Indian Government can either approve your application or deny it, as only they have the sole discretion and right to make the final decision.
For applicant communication
We collect information to be able to communicate with applicants like you about the outcome of Indian Visa status. We also need to communicate with your during the India Visa Application Process any additional information required by the Government of India to be able to make a decision.
Some of these reasons may be to check who is the main reference in India, which hotel will you stay in India, who is accompanying you and the main purpose of your trip.
We need to be able to successfully communicate with you regarding the outcome of your application, any status, respond to queries, and answer any doubts and clarifications. Please note that we do not share your contact details with any other sister organisations or for any marketing purposes.
India Visa Application Process
We work diligently to improve the customer experience, therefore all the information collected that is of non-personally identifiable nature is collected to improve the user experience and better delivery of the products to the customers.
To improve the user experience, we need to know certain information and analyse it using various software and decision-making system to improve the delivery of the software and online channel to our customers. Our online platform, our services and our delivery and commitment to customers hinge on a collection of this information.
We pride ourselves in providing the simplest and easiest Indian Visa Online portal for users across the world. This global platform has created a revolution in the delivery of Indian visas to the world.
We are a world leader in providing an e-Visa for India to the world as have the tremendous responsibility of living up to the expectation of the users in 180 countries.
Compliance with the Law
We operate within the legal framework of various governmental bodies and need to comply with various rules, laws, statutes and regulations. We can be audited and can have legal proceedings, or investigations. Therefore, we may be under a legal obligation to share this information to comply with a court order or legal matters.
Other Reasons For Use Of This Information
We can use this information to ensure that our Terms and Conditions are being adhered to and for enforcement of Cookie Policy. We need to protect ourselves from any fraudulent activity and can use this information.
Sharing of Personal Information
Your information is not shared with any third party, intermediary or marketing organisation. The only circumstances under which personal information is shared are described below:
With the Government of India or Other Governments
We must provide your information to the Immigration Officer of the Government of India so that your Indian Visa Application can be decided. Without sharing this information, there will be no outcome for your Indian e-Visa.
The Indian Government needs to process Indian Visas and it will come up with a decision with Approval / Granted or Rejection/Denial of your India Visa Application Form most often within 72 hours of applying, or 3 business days.
Legal obligation for Information Sharing
When you file an application for Indian Visa on https://indiaevisa.in, you acknowledge that whenever legal regulations require us to disclose the personal information to the relevant authorities, we will be under legal obligations. These laws and regulations may be in India or other countries outside the residence of the India Visa applicant.
We need to enforce our Terms and Conditions, therefore we may need to use this personal information to either protect our rights or respond to public officials of various Government authorities, to comply with court procedures, for adherence to legal processes, and to protect our intellectual property, for protection of our right, to pursue a legal course of action and to limit or minimise the damages that we may have to incur.
Personal Information Management and Deletion
You have the right to be forgotten as per GDPR compliance and every right to request us to delete your information. Any information that we collect from you in an electronic formation is subject to deletion based on a request from you.
You may note that we are not able to delete that information which is legally required by us under an ongoing legal obligation or we are forced to keep it under the law for any reasons without disclosure of those reasons.
Retention of Data By This Platform
Data encryption, cryptographic keys and best of the breed security practices including OWASP top 10, and web application firewall are utilised by us to minimise the probability of theft, loss or misuse of your information. We have strong security controls in place to ensure that your personal information is unaltered, auditable, and traceable.
We have security measures layered at every step of the process from the application to the data centre to ensure that no tampering and modification of your information is possible without an audit trail and that only trusted security personnel have access to this information.
We have software-based controls and physical security controls in place to protect this information. Any information that is not relevant is deleted by us according to the retention policy of our software. You can ask us for our data retention policy.
Your information may be kept for up to 5 years as required by the records keeping act and archival policy. We need to adhere to various laws and operate under a legal framework.
Please note that when you apply for an India Visa online, you must ensure that your PC or mobile phone is safe to use. If any malicious program is installed on your device then we will not be able to secure your information.
We ensure the encrypted transport of your information. The data is encrypted at rest and in transit for your visa for India at all times and between each software component including from your PC to our website https://indiaevisa.in and between each software component in the backend.
Modification and Changes to this Privacy Policy
Our legal policy, our Terms and Conditions, our reaction to Government legislation and other factors may force us to make changes to this Privacy Policy. It is a living and changing document and we can make changes to this Privacy Policy and may or may not notify you of the changes to this policy.
The changes made to this privacy policy are effective immediately upon the publishing of this policy and these come into effect instantly. It is the responsibility of the user to be informed of this privacy policy.
When you complete the Indian Visa Application Process, we ask you to accept our Terms and Conditions and our Privacy Policy. Thus, you are being offered the opportunity to read, review and provide us feedback about our Privacy Policy before submission of your application and payment to us.
You Can Reach Us
We can be contacted at the Contact Us. We welcome feedback, suggestions, recommendations and areas of improvement from our users. We look forward to improving the already best platform in the world for applying for Indian Visa Online.
We Do Not Provide Immigration Advice
Please note that providing immigration advice requires a licence or clearance from relevant authorities. We act on behalf of you and lodge your application after expert checks, we do not provide you with Immigration Advise for any country including India for your Visa Application.